Refund policy

Returns

If you're not completely happy with your purchase, you can return it within 14 days of receiving it. If you're unsure about your piece, please get in touch within 3 days of delivery so we can talk it through.

To be eligible for a return, your piece must be unworn, in the same condition you received it, and in its original packaging, with any certificates or reports that came with it.

How to Return

Please contact us before sending anything back. We'll email you a free, insured return label and instructions. Returns sent without our label aren't insured, and we can't be responsible for them if they're lost or stolen in transit.

Refunds

Once your piece arrives back with us and we've checked it, we'll refund you to your original payment method. Please allow a few business days for your bank or card company to process the refund.

Resized Rings

Rings we've resized for you can be returned within the same 14 days, in the same condition.

Non-Returnable Items

Custom and made-to-order pieces, sale items and gift cards can't be returned unless they arrive faulty.

Cancellations

If you'd like to cancel your order before it ships, please contact us and we'll refund you within 2 business days.

Damaged or Incorrect Items

Please check your order when it arrives and contact us straight away if anything is damaged or not as described, so we can put it right.

Exchanges

The quickest way to exchange is to return your piece and, once the return is accepted, place a new order.

Questions

Contact us at tiffany@mayvedajewelry.com or call +1 (934) 216-1802.