FAQs
Answers to the questions we’re asked most. If yours isn’t here, we’re always happy to help.
Buying
How do I pay, and is it secure?
Payment is taken through our secure checkout. If you’d like to pay another way, please contact us.
Can I see a piece before I buy?
Yes. Book a video consultation and we’ll show you the piece in daylight, on the hand and from every angle, and answer any questions about it.
Do you offer valuations?
We don’t offer valuations. Where a diamond has a GIA report, we share the report number so you can check it on GIA’s website.
My discount code isn’t working
Please contact us. Discount codes can’t be used during a sale.
Delivery and returns
How is my order delivered?
Delivery is free within the US. Every package is fully insured and needs an adult signature on delivery, and we’ll email you to arrange a delivery date before anything ships. Every piece arrives gift wrapped in our signature box.
Do you ship outside the US?
Not at the moment. We currently ship to US addresses only.
What is your return policy?
If you’re not completely happy, you can return your piece within 14 days of receiving it. Contact us before sending anything back and we’ll email you a free, insured return label. If you’re unsure, please get in touch within 3 days of delivery so we can talk it through. Custom pieces are final sale. Delivery and returns
Can an antique ring be resized?
Most can, though some designs can’t be changed much without affecting the setting. Message us with your size before you order and we’ll tell you what’s possible. If your ring needs resizing, we’ll have it done before it ships; this usually takes 7 to 10 days. Find your ring size
Your jewelry
What condition are antique pieces in?
Antique and vintage jewelry usually shows some signs of age. We aim to sell pieces in excellent condition for their age, and occasionally make an exception for a piece that is particularly rare. Every listing describes the piece in detail, including any flaws. If a piece doesn’t meet your expectations, you can return it within 14 days.
How accurate are measurements and dates?
Measurements are approximate and given as a guide. We date each piece through hallmarks, maker’s marks and research. Hallmarked pieces can be dated accurately; dates for unmarked pieces are our best estimate.
Do you offer a warranty?
We offer a three-month warranty that covers faults not caused by wear and tear or accidental damage. Within three months of purchase we will either repair the piece free of charge or give you a repair quote, and we will replace accent stones that go missing if we believe the setting was at fault. After three months, missing accent stones are treated as wear and tear and replaced at your expense. You are responsible for delivery costs related to repairs, and work done by anyone other than Mayveda voids the warranty.
Antique jewelry needs special care, and many antique pieces aren’t suited to daily wear. Contact us if you’d like advice on choosing a piece for your lifestyle.
How do I care for antique jewelry?
Our jewelry care guide covers diamond rings, pearls, silver and costume jewelry.